Cancellation Policy

Cancellation and No-Show Policy

 

As a small business we operate a strict cancellation and no-show policy to protect our business and staff.

 

We understand that sometimes you may have to cancel or move your appointment. Please give us at least 48 hours’ notice should you wish to cancel or move your appointment. You can do this online, via the app or by phone.

 

A cancellation fee of 50% will be charged if less than 48 hours or 100% if less than 24 hours.

 

Non-Refundable Deposits

To secure an appointment, a non-refundable 50% deposit will be required at the time of booking.

 

Please give at least 48 hours’ notice should you wish to move an appointment as a courtesy to both our Stylists and other clients who are on the cancellation list.

 

Giving notice will help us to re-schedule your treatment to a more convenient time and your deposit will not be lost.

 

Late Appointments

Please ensure to arrive on time for your appointment. If you arrive late we may not able to offer you the full service or we may need to cancel your appointment.